We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with all original accessories, tags (if applicable), and in its original packaging. You will also need your order details or proof of purchase.

To request a return, please contact us at wehomepak@gmail.com.

If your return request is accepted, we will provide you with instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

Approved returns should be sent to:

4-H Commercial, Canal Garden, Lahore, Pakistan

For any questions regarding returns, you can contact us at wehomepak@gmail.com.

Damaged, Defective, Wrong or Missing Items

Please inspect your order immediately after receiving it.

If you receive a damaged, defective, incorrect product, or if any item is missing from your order, please contact us as soon as possible so that we can review the issue and provide an appropriate resolution.

Parcel Opening Video is Mandatory for Replacement Claims

To be eligible for a replacement due to a damaged, defective, wrong, or missing item, you must provide a complete parcel opening video.

The video must:

• Start before the parcel is opened and clearly show the sealed package.

• Clearly show the shipping label/order details on the parcel.

• Show the complete opening/unboxing process.

• Clearly show the product and the reported damage, defect, incorrect item, or missing item.

• Be recorded in one continuous video without cuts, edits, pauses, or interruptions.

Replacement claims without a complete parcel opening video will not be accepted.

Photos alone may not be sufficient to approve a replacement claim.

After reviewing the video and order details, our team will determine whether the claim is eligible for replacement.

Exceptions / Non-Returnable Items

Certain types of products may not be eligible for return, including personal care or hygiene-related products once opened or used, customized or special-order products, and any product that has been used, damaged, altered, or returned without its original packaging.

Items purchased on clearance or marked as non-returnable may also not be eligible for return.

Please contact us if you have any questions regarding the return eligibility of a specific product.

Exchanges

If you wish to exchange an eligible product, please contact us first. Once the return is approved and the returned item is received and inspected, you may place a separate order for the replacement product.

For damaged, defective, wrong, or missing item claims, the parcel opening video requirement applies.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed according to the original payment method or another applicable refund method communicated by our team.

Please allow reasonable processing time after your refund has been approved. Processing times may vary depending on your payment provider or financial institution.

Shipping charges, if applicable, may be non-refundable unless the return is due to an error on our part.

For any questions regarding your refund, please contact us at wehomepak@gmail.com.